Refund policy

Overview

Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged goods, and within this time period.

Returns

Refunds and replacements can only be issued in the following circumstances:

• the goods are damaged or defective
• the goods were purchased directly through www.mayasbarlondon.com
• the goods are returned within a 30 day period from receipt

We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Customers are also required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. 

Please email hello@mayasbarlondon.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.

Only partial refunds will be granted (if applicable), if any returned item reaches us not in its original condition, or is damaged.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have your returned item.

If your return meets with our Returns conditions stated above, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.